Contact Support

Customer loyalty is our priority.
Our support philosophy is to cover your support requirements whenever you need assistance. Our support hours are Monday-Friday 6:00 AM – 6:00 PM PST. After hours and weekend support is available, but response times will be longer than normal.

Maintenance Windows
Skytap performs regular maintenance at the following times:
- Every Saturday from 12:00 Noon PST until 4:00 PM PST
- Every 2nd Saturday of each month from 8:00 AM PST until 8:00 PM PST

Existing Customers:

Please log in to Virtual Lab to submit a support request using the support tab.

New Customers:

For all other questions, please use the form below. A support representative will be in touch with you shortly.

About You

Company * Contact Name * Email * Phone *

About Your Request

Subject * Priority * --None-- Questions, suggestions and enhancements (Severity 3) Critical issue impacting work (Severity 2) System down, cannot access (Severity 1) Case Reason * --None-- System not available Functionality / Usability Feature Request Bug Sales Contact Description *