Integrates IBM Watson to Deliver New Business Value with Skytap Cloud
“We have several traditional applications that would only run on AIX Infrastructure. With Skytap Cloud, we can now run AIX and Linux workloads side by side in the cloud.”Dean Upton, Director of Strategic Consulting
Blueworx provides Interactive Voice Response (IVR) solutions to major businesses worldwide. Its technology allows enterprises to scale on-demand for thousands of incoming and outbound customer calls every second.
Blueworx needed to offer its IVR solution as a SaaS product, as well as integrate with new services, to innovate and compete. However, the IVR platform was developed and run on datacenter hardware with a mix of AIX and Linux VMs. This limited, on-premises configuration prevented three key requirements to achieving the business’ goals: elastic scaling to meet SaaS call volume, introduction of new technologies and approaches (e.g., AI, containers, PaaS), and the rapid release cycles necessary to support product innovation.
Blueworx used Skytap Cloud’s phased approach to modernization, enabling it to address each challenge iteratively. Because Skytap Cloud supports both Power/AIX and x86 workloads, the business was able to modernize infrastructure by rapidly migrating IVR workloads out of its datacenter. Once in Skytap Cloud, teams could move towards agile development and DevOps, accelerating time to value for business customers.
With Skytap Cloud, Blueworx is able to offer its IVR product to customers as SaaS solution with next-gen capabilities, making it an innovation leader in its industry.
Blueworx modernized the application’s architecture by using a multi-cloud approach to integrate the core IVR application running in Skytap Cloud with innovative services from IBM Cloud. This hybrid application connects to IBM Watson services, including Text to Speech, Virtual Agent, and Conversation, so IVR customers can leverage the power of Watson to improve customer experience and insights. Containers are under consideration to optimize delivery and management even further.
Read more about our partnership with Blueworx here.