“The level of control and management Skytap Cloud gives me without having to get involved at a detail level is essential. We really have the flexibility and agility we need to provide better service to our customers, and we’re now getting requests across the business that want to move into Skytap Cloud as well.”Payman Armin
VP of Information Technology, Veritas
- Gave Veritas an exact replica of their datacenter in the cloud
- Eliminated environment inconsistencies and significantly reduced resource provisioning wait times
- Migrated enterprise applications without any rewriting or refactoring
- Migrated 675 terabytes of data to the cloud in under 50 days
- Minimal resource provisioning and issue resolution times through self-service cloud environments
- Maximum control and visibility over IT systems that work exactly like previous datacenter infrastructure
Veritas’ portfolio of data and information management solutions are used by 86% of the global Fortune 500, and their customers depend on consistent data availability and visibility. Veritas also provides an unmatched level of data protection, backup and recovery, and governance across hybrid and multiple public clouds, giving their customers a secure route to digital transformation.
After a divesture made Veritas a privately-held company in 2016, Veritas needed to move all the compute resources it uses for engineering, product support, presales, and training classes out of various co-located datacenters, and into a new location. Veritas had to complete this migration in only two months to maintain the highest levels of customer service, while also satisfying internal business needs.
Skytap Cloud partnered with IBM to migrate nearly 700 terabytes of Veritas’ data that spanned over 10,000 VMs and 1500 templates to the cloud in under 50 days—and with zero downtime “Skytap Cloud was by far the most mature solution out there for what I needed,” says Payman Armin, Veritas VP of IT. “There was no way for me to have come close to building something equivalent on our own.”
When Symantec sold Veritas to The Carlyle Group in 2016, the change in ownership required Veritas to migrate out of Symantec’s data centers, while The Carlyle Group did not have datacenters in place to host Veritas’ operations. “We were very time-limited,” says Armin. “We may have been able to build a solution internally from purely a hardware standpoint, but the orchestration level, automation, and everything else Skytap Cloud provides would’ve been impossible to replicate fast enough to give our customers what they need.”
Veritas’ IT operations team was eager to increase their own agility and pass those improvements on to the teams they support. But bottlenecks often arise when IT is required to forced to build, provision, and tear-down shared, on-premises environments. The IT operations team at Veritas discovered that modernizing the way they delivered environments was crucial to maintaining a high level of customer satisfaction.
Skytap Cloud’s unique ability to move core business applications to the cloud without the need for reengineering was a perfect fit for Veritas, and by partnering with IBM’s Cloud Services team, Veritas completed a disruption-free migration in less than 50 days. Skytap Cloud also provided best practices education and training to onboard more than 3,000 Veritas end users and admins. The result was a self-service cloud infrastructure that provides full visibility and control over IT systems. Veritas’ support team exemplifies the impact this newfound agility enables in serving Veritas’ customers. Says Armin, “When a customer calls our help desk, our support engineers can now instantly build the environment using one of our templates. There is no request to IT, and no waiting for any service delivery. We’re absolutely providing better service to our end customers.”
Skytap Cloud not only matched the storage capabilities of Veritas’ previous datacenter, but also increased Veritas’ IT agility and scalability across multiple departments. “Our status quo in the past was purely based on service and support,” says Armin. Skytap Cloud has opened us up to so many other businesses within Veritas that we can now enable and optimize.”
“We may have been able to build a solution internally from purely a hardware standpoint, but the orchestration level, automation, and everything else Skytap provides would’ve been impossible to replicate fast enough to give our customers what they need.”Payman Armin
VP of Information Technology, Veritas