Use the form below to submit cases to IBM Cloud for Skytap Solutions Support
[NOTE TO ANSWER CONNECT CALL REP]:Please add contact preference (phone or email) into "Description"If preference is by email - verify email address above is the correct address for contact purposes
[SAY]: Thank you for that information. I am now opening a ticket for you with our Support Engineers. Please hold on for just a moment while I complete my notes.
[NOTE TO ANSWER CONNECT CALL REP]: IF the customer issue is related to one of the following types of issues, please select "Severity 1" from the pull-down menu below:
If Severity 1:[SAY]: I am opening an emergency Severity 1 ticket and an Engineer will be contacting you within the next 30 minutes. Would you prefer to be contacted by email or phone?
If Severity 2:[SAY]: I am opening a ticket with our Support Team and have included the details you have provided me in the ticket. Would you prefer to be contacted by email or phone?
[NOTE TO ANSWER CONNECT CALL REP]: Do Not hit submit more than once, otherwise you will submit 2 tickets.