Offering Technical Training is Essential
Your customers invest in technology, tools, and systems to save time and money, increase sales, and improve communication and efficiency. Technical training helps your customers maximize these benefits by teaching them to fully use and optimize the myriad functions provided by your solution.
Not only do well-trained customers purchase significantly more than their peers, but you are more likely to gain repeat customers who both stick with your solution and spread the word to others.
Audiences are Increasingly Diverse and Distributed
Successful solutions offer corresponding training to help users maximize the solution’s capabilities as well as ROI. However, traditional on-premises, instructor-led training comes with a number of challenges:
- Lab resources can be unavailable for training needs
- Long wait times for training lab requests
- Unable to scale to meet revenue goals
- Increasing costs and dependencies for hardware, shipping, setup, and maintenance
- Students unwilling to travel for on-site training
Students want the convenience of web-based, on-demand classes with a hands-on lab component, but this can be difficult to deliver globally due to:
- Limited compute capacity for hands-on labs
- Latency slowing down global availability
- Student connectivity requirements not being met
- Difficult instructor/student interaction
The result can be a disjointed workflow and overall poor student experience that impacts the training program’s overall effectiveness, both in terms of learning and revenue goals.
Reach a Wider Audience with Virtual Training Labs
Virtual Instructor-led training (VILT) involves tailoring coursework for geographically dispersed students and instructors. Cloud computing, virtualization, and standardized and flexible APIs make delivering VILT both possible and effective. Virtual learning programs offer:
- Global 24/7 access
- Ability to rapidly create classroom environments without IT’s help
- Ability to add students on-demand without incurring additional infrastructure costs
- Ability to scale hands-on training environments based on increasing demands
VILT increases training effectiveness, reduces lab provisioning time from several hours to minutes, and eliminates physical training machines.
Build, Host, and Deliver VILT with Course Manager by Skytap
Skytap is an ideal platform for building, hosting and delivering technical training labs and product demos. By adding Course Manager by Skytap to your Skytap subscription, managing end-to-end lab delivery becomes quick and simple.
Course Manager leverages Skytap’s flexibility and global presence to provide an end-to-end student lab management or sales demo solution. With Course Manager, software businesses can build, deliver and manage sophisticated, performant training labs and sales demos to customers and prospects around the world.
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