Challenge
Data center infrastructure and a monolithic application hindered growing customer adoption. Fulcrum needed more scalable, flexible development and test environments and a way to recast their monolithic application into modules to support growth and meet customer needs.
Results
Fulcrum reduced its operational costs and improved scalability while modernizing its SDLC for faster, higher quality dev and test. Its monolithic application has been transformed into modules that meet the needs of new customer markets.
Fulcrum Technologies provides end-to-end Asset Lifecycle Management (ALM) solutions to some of the largest Communication Service Providers in North America and Asia-Pacific. Fulcrum’s CATS software tracks the status of their infrastructure assets in real-time while automatically synchronizing with other back-office systems. CATS enhances operational efficiencies, regulatory compliance and profitability by improving capital equipment utilization, rationalizing spares allocation and streamlining return and repair processes.
Since 1998, more than 45 regional and national carriers have installed CATS, including Verizon Wireless, T-Mobile, and Airtel Wireless (one of India’s largest telecom providers). As Fulcrum grew, the engineering and IT departments found it increasingly difficult and expensive to manage the infrastructure required to customize development, test, and support environments for their expanding customer base.
Challenges
Fulcrum’s CATS software has been installed by more communication providers than any other Infrastructure Lifecycle Management solution. In the warehouse, Fulcrum’s software is used on Android and iOS devices to scan assets using bar codes. In the back office, CATS enables auditing and tracking business-critical assets throughout the organization.
CATS’ wide adoption exceeded the abilities of Fulcrum’s existing infrastructure to support product testing. To enable fast and seamless onboarding of the company’s growing customer base—including large international customers—Fulcrum needed fast QA turnaround times for identifying software defects. To handle growth and reduce costs without customer satisfaction suffering, the company realized that it had to update their infrastructure, processes, and software.
“With so many clients, our QA and development teams need the ability to test various configurations of our applications, while at the same time maintaining support environments for each of them. We need to keep management of the testing platform out of the way as much as possible, so our employees are free to do their work,” explained Chris Wilker, Software Engineering Manager at Fulcrum.
High Costs and Limited Scalability
Before Skytap, Fulcrum hosted most of its apps on its own hardware co-located at a third-party data center. “We were paying about $4,000 a month for two racks in a data center with each rack only about 60% full,” said Patrick Farricker, Fulcrum Hybrid Cloud Administrator and IT Operations Manager. For hosted applications, the company could no longer use the data center, because it needed a more secure, dependable, flexible, and cost-effective solution.
Further, co-located data centers require a high CapEx investment and make it difficult to adapt hardware configurations for new customer environments. The lack of ability to grow or change existing infrastructure, to be agile for testing, as well as requiring greater overall security drove the search for a better solution.
Complex Dev and Test Environment
“Our professional services team creates customized development and QA environments for each of our bigger clients,” said Wilker. “This means that our Dev and QA teams not only need to test all permutations of our product versions, but they have to test our customized solutions on top of that. Depending on the ebbs and flows of our major projects, we need anywhere from 50 to 150 test and development environments in operation at the same time.”
Outdated Processes
Transitioning from its old, fixed hardware, colocation data center was only part of the problem facing Fulcrum. “Our biggest customers host CATS within their own corporate networks,” said Wilker. “We bundle up the application into packages for them to install and test, then help them with their production deployments. Previously, we had release engineers that each were assigned to a specific customer, and the release packages given to our biggest customers were manually compiled, often in a slightly different manner.” Fulcrum lacked a unified release process. “We needed to modernize our SDLC practices and to switch manual builds to automating the build process,” Wilker added.
Monolithic Application
The traditional CATS software package is too large for Fulcrum’s increasing number of smaller, entry-level customers, driving the need to move from a single, monolithic software package to smaller modules. “When you consider all the different combinations of supported modules, you can see the giant software test matrix of our core, mobility, and external modules that need to be certified by our QA team,” said Wilker. “This test matrix creates a lot of infrastructure and app complexity required for our QA team to be able to certify that our products work with each other. Our customers need to know that they can reliably upgrade certain modules and that everything will work together well.”
As part of the push to modernize internal SDLC processes and transform infrastructure, Fulcrum also refactored it into modules to produce lightweight versions for new customers. By creating individual modules and supporting templates, the Dev and QA teams can develop and test more efficiently with fewer defects to their customers.
With Skytap, the Fulcrum Dev and QA teams can now focus on writing code as well as finding and fixing defects, rather than waiting for the colo Dev and Test environment to become available. Skytap’s purpose-built solution gives Fulcrum many benefits:
Improved Scalability
Not only did Fulcrum gain agility and flexibility to spin up new test environments in Skytap’s Western region, it has been able to scale horizontally to use Skytap in regions worldwide. “A potential customer in Australia wanted an onsite demo of our product, and we were able to use Skytap’s worldwide network infrastructure to stand up an environment in the Sydney, Australia region which helped sell the responsiveness of our application,” said Wilker.
Modernized SDLC for Better Code Quality and Agility
By modernizing its SDLC toolchain and integrating it with Skytap, Fulcrum was able to streamline its processes and release code, reduce defects, and troubleshoot issues more effectively. “Now that our QA teams have the ability to do builds faster, they are definitely seeing a decrease in defects.” said Wilker. “We’ve optimized our QA resources, and are delivering a higher-quality product as a result of our testing.”
Application Transformation and Modularization
By optimizing its CI/CD pipeline, Fulcrum could more easily transform its core application into modules, allowing it to target a larger market. “We now have software modules that can be hooked into the core product to add more productivity and feature enhancements, thereby providing real benefits to our customers. We were able to take a more modern approach to create more new product modules, all while the engineering team developed a lot more efficiently,” said Wilker.
Reduced Cost and Complexity
Since Fulcrum requires less infrastructure and can consolidate its data center equipment, it can reduce the cost and complexity of its operations. To keep costs in check, Fulcrum uses native Skytap functionality. “We are now heavily utilizing Skytap’s Schedules feature for keeping environments operational only during business hours. This has really been a huge efficiency solution for us,” Wilker said.
Easy to Use
Skytap simplifies the user experience for people of all technical abilities with its easy-to-use and intuitive web interface. “The UI is phenomenal and it makes it easy to onboard people to Skytap,” said Wilker. “The way the Environments pages are structured in the Skytap portal and the ability to start, stop, delete and even add in new VMs within an environment allows us to quickly and easily customize testing environments with minimal training. Another great feature that we rely on is Skytap’s published service: a way for us to quickly create a publicly accessible URL that securely forwards traffic into our Skytap environments. This allows us to host sales demos for potential customers by showing how our mobile applications function on cellular networks without the need to build and maintain a custom VPN solution ourselves.”
